Mr Thilak who was our chauffeur picked us up from Colombo, right from the day he picked us up to the time he dropped us at the airport 7 days later, he had a charming disposition, never once losing his cool or getting upset about anything. He always kept the vehicle clean and provided us with reading material and water bottles. He pushed us into watching more sights when we felt lazy. He not only booked us the tickets for the the kandy dance but also went ahead and reserved front view seating in advance. When a hotel misplaced one of my bags, he patiently called them almost every day and managed to get my bag before we boarded for India. He would always dress immaculately and kept a respectable distance and was always courteous. He would always look for hygenic stalls whenever we showed an inclination to have coconut water or roadside food. He also would ask the vendor to wash all vessels before providing us the eatables. He also took us to some bargain stores for shopping in Nuwara Elya.Thilak surely is a “thilak” for the agency ….a superb human being and a great chauffeur.